FAQ / Troubleshooting

BioTrace+ System Requirements
Mandatory Windows® 10; Windows 8.1 Professional, Windows 7 Professional. Use Boot Camp for Mac OS X. Intel i3/ i5/ i7 series processor 4 GB of RAM memor...
Fri, 10 Aug, 2018 at 3:50 PM
How to use BioTrace+ and NeXus on a Mac (MacOS/OS X)
BioTrace+ can also be used on a Mac with Boot Camp. We strongly do not recommend to use Parallels or any other virtual box/machine, because this does no...
Fri, 26 Oct, 2018 at 4:12 PM
What happens when updating BioTrace+?
When updating the current BioTrace+ version to e.g. V2018, all current contents like recorded sessions, screens and channel sets will remain available. The ...
Mon, 29 Oct, 2018 at 3:29 PM
My computer has no internet connection. Can I activate BioTrace+ offline?
Offline activation No internet connection? Click Activate to go to the offline activation screen. Create a new support ticket and send the 'Request K...
Fri, 21 Dec, 2018 at 11:27 AM
Video and Audio Feedback
The following video file formats (file extensions) are supported by BioTrace+ V2018A: .avi .wmv .divx The following audio file formats (file extension...
Fri, 4 Jan, 2019 at 10:27 AM
How to export a session
Use the Export Session button to export a recorded session from the Client Database. This will result in a BCD file, which can be used in BioTrace+ only. ...
Wed, 19 Dec, 2018 at 11:32 AM
How to set a dual monitor setup
Configuring the secondary monitor needs to be performed in Windows®. Make sure to plug in the secondary monitor first. A beamer or a television can also b...
Thu, 27 Dec, 2018 at 4:34 PM
How to create a Mind Media account
Click Register to register a Mind Media account or visit www.mindmedia.com/register/ Fill out the account details and click Send. *Do not use special ...
Mon, 29 Oct, 2018 at 7:52 PM
Why do I need a Mind Media Account?
A Mind Media Account is required to activate the BioTrace+ software. Moreover it is used to provide updates on products and services, such as important news...
Fri, 26 Oct, 2018 at 4:20 PM
Can I use BioTrace+ without any limitations during the 30 day trial period?
Yes, during the trial period all functionalities of BioTrace+ can be used. The software needs to be activated before the trial period expires in order to av...
Fri, 26 Oct, 2018 at 4:16 PM