FAQ / Troubleshooting
How to unlock segments: Right click in the session overview screen > Choose "Segment options" > Deselect "Lock Segments". ...
Wed, 27 Mar, 2019 at 11:01 AM
Click Register to register a Mind Media account or visit www.mindmedia.com/register/ Fill out the account details and click Send. *Do not use special ...
Mon, 29 Oct, 2018 at 7:52 PM
A Mind Media Account is required to activate the BioTrace+ software. Moreover it is used to provide updates on products and services, such as important news...
Fri, 26 Oct, 2018 at 4:20 PM
Yes, during the trial period all functionalities of BioTrace+ can be used. The software needs to be activated before the trial period expires in order to av...
Fri, 26 Oct, 2018 at 4:16 PM
Yes, but we do not recommend to do so. We advise to use a personal e-mail address to register a Mind Media Account, also to receive updates on products and ...
Fri, 26 Oct, 2018 at 4:20 PM
No, simply create a new Mind Media Account and use this to activate new BioTrace+ installations from now on. Previously registered activations cannot and do...
Fri, 26 Oct, 2018 at 4:22 PM
A NeXus encoder can be used to activate BioTrace+ for four times (e.g. on four computers) per 12 months. Create a new support ticket to request additional a...
Fri, 26 Oct, 2018 at 4:26 PM
No, once BioTrace+ is activated on a computer, it will remain activated. The only reason to reactivate the software, is when changing the hardware configura...
Fri, 26 Oct, 2018 at 4:27 PM
Yes, BioTrace+ V2018 works with the NeXus-10 MKII as well as with the older NeXus-10 (purple colored).
Fri, 26 Oct, 2018 at 4:27 PM
Even with our active noise cancellation technology, there are factors that might lead to too much line noise or 50/60 Hz interference. Please refer to our E...
Fri, 28 Feb, 2020 at 11:13 AM